Delivery & Returns

 Delivery can be to any address. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

Plain packaging policy ensuring customer confidentiality and discrete credit card payment receipt.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to five working days.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

 If you live in any of the areas below you will incure an addititonal shipping cost, please call us and we will deal with your order appropriately.

Scottish Highlands and Islands, Northern Ireland and the Isle of Man £15.00 shipping charge. Eire £20.00 shipping charge.

Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.

Secret Garden Hydroponics will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and hydroponics shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Postage
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.

Out of stock items

Items on our site may state they are in stock, however this is not always the case as we can not keep track of all products which have been sold in our shop and on line. However our stock items are replaced on a weeky bases and should take no more than 5 working days to deliver.

Force Majeure
Secret Garden Hydroponics shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns
If you need to return a product purchased from hydroponics then you have 28 working days to do so.  The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.

The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

Please post returns to the following address:

Secret Garden Hydroponics
Unit 32 Evans Business Park
Yarm Road Ind Estate
Darlington
County Durham
DL1 4QZ

This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the hydroponics website, or by phoning us on 01325 746530.

All orders taken before 2pm will be processed and sent for delivery by 5pm the same day.